To process your return, please contact our Customer Care team at support@nakedtallow.com and include your order number so we can assist you as quickly as possible. Returns & Refunds Items must be returned in their original, unused, and unopened condition within 14 days of delivery. Due to the nature of our products, we cannot accept returns or issue refunds on items that have been opened or used. We cannot accept returns on the following unless the item is faulty or incorrectly sent: - Opened or used products - Items purchased on sale or with a discount code (store credit only) - Gift cards Damaged or Incorrect Orders If you receive damaged, incorrect, or faulty items, please contact us at support@nakedtallow.com within 7 days of delivery with your order number and photos of the issue. We will make it right. Shipping Costs Original shipping costs are non-refundable. Return postage is the responsibility of the customer unless the return is due to our error. How to Start a Return Email support@nakedtallow.com with your order number, the item(s) you wish to return, and the reason for return. We will respond within 1-2 business days with return instructions.